b'38 CLT TERMINALSrepresent Charlotte and the people CLT serves.Much of the new space is just thatopen space for circulation to allow breathing room in the constrained lobby. Deeper areas for queuing at the ticket counters and security checkpoints are key changes. Were basically spreading the floor plan, to have room for all of our customersThe airport is increasing circulation spaces and addingespecially in some of our peak timesso more square footage in the lobby.its a more comfortable, logical experience, says Christine. Another major enhancement to the passenger experience is a 146,000-square-foot canopy being installed in front of the terminal to cover all eight lanes of traffic. In Focusing on tomorrowsaddition to providing guests with protection solutions today from inclement weather, its designed to extend the southern hospitality from CLTs lobby to the curbside and parking structure. Pedestrian traffic will be removed from the roadway by two skybridges that connect Level 5 of the hourly parking deck to the new RS&H delivers infrastructure solutionsmezzanine level of the terminal. This not only today for a more connected futureincreases safety for pedestrians, but also improves traffic flow in front of the terminals. where everyone can thrive. WeTwo subterranean walkways were added to translate experience into insight toprovide redundant access from the parking design an exceptional journey. deck to the terminal. Smoothing ChallengesWith CommunicationChristine emphasizes that constant and open communication (internal and external) has been critical during the lobby expansion. Working through the plan for the phasing and the implementation of the project has proven to be very helpful, not just to passengers, but to the tenants and stakeholders, because it gives us a way to explain whats happeninga framework to have those conversations, he remarks. And you can never have enough communication. Construction and installation of the exterior canopy is requiring nightly shutdowns of the departure level, a process that necessitates daily communication with many stakeholders. We look at passenger flow and make go/no-go decisions on a daily basis working collaboratively with the airport to make sure were minimizing impact, adds rsandh.com Martin, from Holder Construction.January | February 2023AirportImprovement.com'