b'50 DFW CONCESSIONSprovide space and experience design services and counsel Capital Fitness amenities includeOne about product development, pricing strategy and specific a yoga/cycling room. food/beverage concepts. With the space complete, it is now operating the lounge and providing customer service personnel.Bora Isbulan, chief commercial officer for Plaza Premium Group, describes the partnership like this: With [our] 23 years of experience in building world-class and Skytrax Award-winning lounge experiences, we are working closely with the Capital One team to develop a comforting, memorable and world-class lounge experience in theBORA ISBULANDFW property in order to delight Capital Ones customers and serve global travelers evolving needs and have a focus on customer experience that is very aligned with ourexpectations. perspective. It is a very important milestone for us to collaborate with Capital Scheurich notes that the new lounge at DFW and othersOne to create its unique, customer-first airport lounge at DFW, currently in the works are driven by an intentional designIsbulan adds. As travel demand is increasing, we are grateful to approach that leverages customer insights, technology andbe trusted by Capital One to create this industry-leading lounge industry trends. experience and look forward to additional projects in the future.The Inside Edge Design DetailsCapital One partnered on the project with Plaza Premium Group,When designing the new lounge at DFW, the project team aimed to which operates 250 independent airport lounges throughout thecreate a space for travelers in search of respite. world. Plaza Premium Group leveraged its industry knowledge toWhether flying for business or en route to vacation, we know these travelers want to relieve anxiety and reclaim their time, explains Capital Ones director of Design and Development Eslam Khalil. Our lounge provides them with easy, reliable and delightful access to the things they need and expectdelivering calm amid the chaos, and delighting in ways both expected and unexpectedBeginning with the airy, inviting exterior, we put well-being and hospitality at the forefront of our design process.The layout and amenities were designed to accommodate a wide variety of guests. For example, grab-and-go food and CELEBRATINGORF AVL beverages are located at the very front of the lounge for easy access by travelers with only a few minutes to spare. In contrast, the Wellness Corridorwhich includes the relaxation rooms, YEARS cycling/yoga room and multi-faith roomsis at the back of the 1952-2022space to create a more serene, spa-like environment for those with more time at their disposal. Seating options are also purposefully varied.While some need a quick place to rest while charging their IND CAK phones, others want to linger longer and find a comfortable lounge chair that still offers them the ability to work, Khalil Aviation Planning and Design explains. We chose desk-type seating with individual dividers for those needing some privacy, and offer larger pods for guests Airside/Landside/ who might want to settle in for awhile. We created booths and Facilities banquettes for larger parties and offer more playful furniture pieces for families. chacompanies.com#theCHAway Finish materials were selected to create an atmosphere of hospitality and underscore the sense of adventure that travel Paul Puckli Mike DeVoy, PE brings, he adds. Strong neutral colors predominate, with accents 703.625.4889 317.780.7232 of warm midnight blues and hints of cinnamon. Small touches email@example.com firstname.lastname@example.org of red evoke the sense of surprise and delight that you get from January | February 2022AirportImprovement.com'