b'90 YYZ CONCESSIONSToronto Pearson Intl Developing Uber Eats Option for In-Airport Pickups BY NICOLE NELSONAs the Greater Toronto AirportsFor their control, Authority stared down the barrelpeople were really of COVID-19 back in 2020, itinterested more in mobile FACTS&FIGURESrealized the pressing need to offer contactlesspickup from a broader-concessions at Toronto Pearson Internationalbased perspective, Project: Mobile Concessions Ordering & Pickup Airport (YYZ).explains Suzanne Location: Toronto Pearson Intl Airport Fortunately, a 2018 gate delivery pilotMerrell, senior manager Operating Entity: Greater Toronto Airportsconducted by HMSHost and Uber Eats wasof Retail Operations andSUZANNE MERRELLAuthority still fresh in the minds of its commercialPerformance for the Partners: Uber Eats; HMSHost development team. The three entitiesGreater Toronto Airports reunited for a meeting of the minds to offerAuthority. We decided if Instrument: Uber Eats platform showcases 20we were going to put our HMSHost restaurant & merchant locations throughoutcustomers at YYZ an enhanced option airport for frictionless transactions. Rather thanenergies into one model, Objectives: Frictionless transactions; enhancedconcentrating on delivery as in the 2018 pilot,that was the route we customer comfort (especially during COVID pandemic);they took a slightly different angle. Feedbackwere going to go.saving customers time from passengers and airport employeesOnce Uber Eats andNEIL THOMPSONDebut: 2020 prompted the project team to focus onthe Airports Authority Results: Month-over-month growth driving revenuepickup options instead of delivery.were aligned, HMSHost jumped into the mix. with higher order valuesNeil Thompson, vice president of Digital for September 2022AirportImprovement.com'